Work From Home
Your Business, Our Solutions
About Us
ExCel Home Hub is a locally owned company with seasoned agents and IT experts with combined years of call center and contact center outsourcing experience ready to support your company's needs.
Our Goal
Professionalism. Excellence. Timeliness.
Fast, efficient, and honest, ExCel Home Hub has become a reputable and well-known Telemarketing Service. Our team is up for every job, managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each project.
Professional Services
Your Responsibilities
Always Prepared
Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party, operating paging system, recording recurring problem areas.
Provides immediate assistance to customers as requested.
Maintains a method to document, track and research customer calls, data input, room inventory, etc.
Shares recurrent problems identified by customer input.
Reviews statistics and trends with appropriate personnel.
May respond to e-mail inquiries.
May send written communications in response to customer comment forms.
Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
Answers inquiries pertaining to hotel services, shopping, dining, and entertainment.
Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations.
Provides travel directions.
May fulfill special service requests on an as needed basis. Multi-tasks and performs administrative duties as required.
Complies with all ExCel Home Hub HIPPA and/ or local policies and procedures related to all assigned work.
Reports all accidents and injuries in a timely manner.
Complies with all company safety and risk management policies and procedures.
Participates in regular safety meetings, safety training and hazard assessments.
Attends training programs (classroom and virtual) as designated.
May perform other duties and responsibilities as assigned.
